How To Follow Up After Reporting A Claim
Charter Partners is a network organization meaning multiple companies come together to service the captive in a network. In the case of claims your insurance carrier, PMA currently handles all claims after you report them.
When following up a claim the rules below can be helpful.
You should receive a communication from the claims handler with a claim number and claim details only a few business days after reporting.
Your primary contact after reporting is the insurance adjuster – at this time that is a PMA employee. They have multiple personnel for different lines of business so you may speak with different professionals.
If you don't hear from anyone a few business days after reporting or if you're unsure who is your adjuster, please consult this page to find the customer service contact information for your claims handlers. https://www.pmacompanies.com/support/report-a-claim
Sometimes it’s helpful to get a third party to help resolve questions, negotiations, or disputes about claims between members and adjusters. Your broker has resources and can assist you in communicating with claims adjusters. They often offer services to report a claim on your behalf. You may also reach out to CP Loss Control at support@charterpartners.com who can also help guide a claim to its resolution.
When communicating about a claim make sure to send your broker, the adjuster, legal, or consultants the accident date, claim number (e.g. L00094110, W0033235833) and email address of the most recent adjuster that you spoke to. This is ensure third party representatives can help you communicate clams details in a timely fashion.
It’s the adjuster and claims handling team that make the final decisions on claims handling. Members maintain a responsibility to be very active in communicating claims details, clearing up any confusion, and rigorously investigating all issues that occur regarding claims.
