How To Report A Claim
Members should designate one point of contact within the company to handle claims, provide an email and phone number that is active and regularly checked, and respond within 24-48 hours.
Reporting Reminders
Our members also have a responsbility to provide timely, accurate, legible, and clear information to adjusters to bring the claims to the best outcome. Claims should be reported as soon as possible. If a members needs extra assistance they can reach out to brokers
Where To Report
Charter Partners is a network organization meaning multiple companies come together to service the captive in a network. In the case of claims your insurance carrier, PMA currently handles all claims after you report them. If you have any questions about how PMA handles claims you can read about it here.
For Worker's Comp Claims Report Direct to the Carrier
Email - firstreport@pmagroup.com
Phone - Call 1-888-476-2669
**After Reporting, Notify Your Broker
For All Other Claims
You can report it direct to the carrier or you can notify Your Broker via Phone Or Email who can report on your behalf.
For Brokers
Follow the instructions in the link below to report a claim
